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Randstad, Covington, GA (8.37 miles from 30013)
temporary to hire
Rollins, Inc., the parent company of Orkin Pest Control Services, is currently seeking a Telecom Engineer to oversee telecommunications operations for their organization's largest call center in North America. This is a highly accountable, highly visible, and upwardly mobile position requiring excellent technical and interpersonal skills, as well as the ability to work under minimal supervision and get the job done. We are currently seeking to bring someone aboard on a contract-to-hire track, but a direct-hire opportunity is not out of the question for excellently qualified individuals. Call center experience is a strong plus. Duties and Responsibilities: - Ability to install, terminate, test, and troubleshoot Cat5 and Cat6 data cabling. - Interfaces with departments regarding telecommunications issues by - Provide Move, Adds, and Changes (MAC) to Voice Systems - Gathering customer requirements and developing recommended solutions/designs - Providing customers with system feature and functionality training - Update Telecom related documentation - Work with telecom circuit providers on new and existing circuits - Understand VoIP protocols - Understand QOS standards and policies - Assist Sr. Telecom Engineers and Telecom Manager with the identification, isolation, and correction of problems and enhancements in the voice networks and systems. - Monitors overall performance of the voice network, including establishing routing groups, analog and digital line configurations and installations, voice mail, and reporting - Escalate issues to Sr. Telecom Engineers and Telecom Manager as appropriate - Other jobs and assignments as assigned by management. Working hours: Standard Experience: Must have two to five years experience working with Avaya products including Communications Manager and Modular Messaging with the ability to analyze, diagnose and resolve problems with the configuration and operation of telephones. Must have two to three years experience installing troubleshooting and terminating voice and data cabling. Experience with vendor management and Implementing VoIP is a plus. Necessary Skills and Technologies Communications Manager 6.2 Modular Messaging 5.2.1 System Manager and Session Manager Acme Packet Session Border Controller Avaya G700, G430, G450, and G650 Gateways TDM, SIP and H323 endpoints Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law. [show more]
- January 22, 2015
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