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Randstad, Scottsdale, AZ
temporary to hire $ 12.00 - $ 13.00 per hour
Client in Scottsdale (Kierland Area) is seeking Customer Service Representatives for a temp to hire position. Pay rate $12/hour and $13 when hired on permanently. EXCELLENT company benefits including 100% paid health care! Essential Duties and Responsibilities: - Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. - Builds business relationships with Ambassadors by educating them on compensation, product offerings and expediting sales and return transactions. - Sets the expectation and first impression with the customer regarding the quality of service that can be expected from Client. - Answers the phone in a pleasant and professional manner. - Determines the action to be taken and if the action is consistent with the company policies and standard. - Strive for first time resolution. - Document the resolution and follow up with the customer as needed. - Communicates effectively with other departments to resolve customer issues. - Enhance company relationships with Ambassadors by answering product and service questions. - Opens customer accounts by recording account information. - Maintains customer records by updating account information. - Maintains financial accounts by processing customer adjustments. Working hours: 8 am - 5 pm Qualifications include: Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking; Must have a track record of schedule adherence and stellar attendance record. - Six months of customer service experience and stable work history. - Proven ability to resolve problems by asking questions to get to root cause of the problem. High School Diploma/GED required. Must be able to clear drug screen and background check. Apply online and send resume to email@example.com for immediate consideration and phone screen. Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law. [show more]
- October 9, 2014
Randstad, Alpharetta, GA
temporary to hire $ 16.00 - $ 16.00 per hour
The primary function of this position is to book and facilitate any part or all phases of orders, credit memos, invoices, RMA's while putting customers first. ESSENTIAL DUTIES AND RESPONSIBILITIES - Provide Customer Service to internal and external customers - Review, process, book and invoice orders and related RMA's, credit memos, and ship lists in a timely effective manner. - Maintain necessary database entries, spreadsheets, charts, files, etc of communications and orders. - Other duties as assigned Lead and Follow -must be willing to take direction and give direction within their peer group. Able to work closely with other departments Follow through - takes initiative to uncover the problem and see it through to resolution; takes ownership Customer Focused - dedicated to creating a great customer experience with both internal and external customers. Clear communicator. Logic and Judgment - Makes sound decisions; fact based reasoning; analyzes problems Working hours: Shift between 8 am and PM Must have: --High School Diploma required --Excellent communication skills both written and verbal --2 years or more in a customer service call center field. --Attention to detail --Engaged / Driven --Task focused --Strong ability to multi-task and focus on critical details --Logical --Creative thinker; critical thinker --Likes to learn --Articulate- business acumen; strong ethics level Like to have: --Bachelor's Degree strongly preferred --CRM or SAP experience --Strong Excel knowledge --Previous medical device industry experience --Team orientation (knows how to lead and when to follow) --Flexible and adaptable to change --"Promotable type" --Project Management background --Job History : stability Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law. [show more]
- October 1, 2014
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