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Call Center/ Technical Support SEASONAL SUPPORT NEEDED
Randstad, Burr Ridge, IL
temporary $ 14.00 - $ 14.00 per hour
Randstad is looking for qualified talent for an educational industry leader! The agent will be answering phone and e-mail inquiries about educational digital products. Troubleshooting and customer service are of high priority. The agent will have to navigate student and instructors through digital products websites, ability to multi task browsers and windows is a high priority. This is a very fast paced, environment. The agent will be speaking with students and/or instructors on a daily basis, high level of professionalism is required. A very energetic,outgoing, "tech savy" person would work well in this type of environment. This company is an industry leader and they pride themselves on the core value of customer service. Working hours: Various We are looking for highly motivated, dedicated individuals. * 2 + years' experience in a call center environment. * Must be very comfortable with multiple internet browsers and e-mail operation. E-mails must be well written and professional. * Experience with a call center phone system is required * Experience with a call center ticketing system is required * Previous work references are needed (3) Ability to compose email or chat communications and document important details related to customer interactions utilizing standard business grammar, punctuation, and spelling. Computer system/program knowledge: Windows 7, Windows XP, Windows Vista, Salesforce, Microsoft outlook Note: There will be an in depth training course on company service and products. This company takes great pride in proper training. Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. [show more]
- May 14, 2013
Instructional Designer
Randstad, Cleveland, OH
temporary
Instructional Designer location: Cleveland OH - work on-site Responsible design and development of learning solutions. Employs effective project management skills to ensure smooth training solution development. - Design of learning solutions as directed for multiple client groups based on business and performance objectives developed by the training teams.. - Develop instructional project plans for review and approval. - Develop instructional materials, including WBT (Flash, ProForm, Dreamweaver), instructor and participant guides, quick reference guides and self-study materials (InDesign, Word, PPT). - Consults with EDC leadership regarding the best approach to project completion as necessary. - Prepares clear learning objectives that reflect the required performance. - Collaborates with EDC Instructional Designers, Business Training Managers, SMEs and others to create instructional content that effectively engages the learner. - Builds effective client relationships. - Works in a project team environment, in a complex corporate setting. Working hours: 8am-5pm --At least 5 years experience with instructional systems design (ISD) processes and the ADDIE model, including advanced knowledge of instructional design methodology, adult learning theory and measurement criteria. --At least 3 years experience developing technology based learning solutions. instructor led, self-study, and web-based instruction. --Demonstrated ability to apply training evaluation models in corporate context. --Experience in developing learning objectives, detailed content outlines, storyboards, collecting and editing graphics, and building all graphic layout and navigation in an instructionally sound and highly interactive format Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. [show more]
- May 8, 2013
Technical Writer 1
Randstad, Newark, DE
temporary $ 20.00 - $ 23.27 per hour
Technical Writer for Customer Clinical & Sales Education Specifications: The technical writer works with Education Specialist to develop, write and edit material for customer & applications manuals. Content focuses on customer usage of instrumentation that supports medical laboratory products. The technical writer ensures documents meet the company?s high standards for technical and regulatory accuracy, clarity, tone and style while adhering to aggressive timelines. The writer must also be an experienced project manager capable of handling multiple writing projects simultaneously. Working hours: 8am-5pm Skills: Superior written and verbal communication skills; Excellent project management skills; Detail-oriented; Excellent organizational, analytical and problem solving skills; Independent self-starter who can function effectively as a team member; Proficient with Photoshop, MS Office, Web works, Snag-it. Responsibilities: Using approved templates, edits technical documentation including manuals, job aids, and storyboards adhering to Siemens style guide. May develop, recommend and implement technical documentation process. Work closely with the Document Control Coordinator in uploading all written training material into system repository. Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. [show more]
- April 26, 2013
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